Terms and Conditions
Last Updated: August 6, 2024
These terms of service (“Terms”), together with any Service Order and exhibits (if any), form a legal agreement (“Agreement”) between you (including, if applicable, any legal entity that you represent or act for) (“Customer”) and RouteMaestro. (“RouteMaestro”), a travel management platform developed and owned by Airnet Travels & Cargo Pvt Ltd (“Airnet Travels”) and sets forth the terms and conditions governing Customer’s access to and use of the Services (as defined below). RouteMaestro may amend these Terms from time to time with notice to Customer.
Definitions
1.1. “Active User” means a User that has commenced a Trip (not including personal Trips) or submitted a transaction using RouteMaestro’s Payment Services within a calendar month. 1.2. “App” means the mobile applications owned by Airnet Travels through which a User (as defined below) may access the Services. 1.3. “Booking Services” means the services provided by RouteMaestro through the App or Site which includes, at a minimum, the functionality for Users to search for and book travel, as well as administrative functionality including real-time reporting, traveler tracking, and (if applicable) corporate customer support. 1.4. “Card Networks” means payment card networks, such as Visa and Mastercard. 1.5. “Confidential Information” means any written, machine-reproducible, and/or visual materials that: (i) are clearly labeled as proprietary or confidential; (ii) are identified as proprietary or confidential at the time of their disclosure or in a writing provided within thirty (30) days after disclosure; or (iii) should reasonably be understood to be confidential given the nature and circumstances of its disclosure; provided, however, that Confidential Information shall not include information that: (a) is or becomes publicly known through no act or omission of the receiving party; (b) was in the receiving party’s lawful possession prior to the disclosure; (c) is rightfully disclosed to the receiving party by a third party without restriction on disclosure; or (d) is independently developed by the receiving party, which independent development can be shown by written evidence. 1.6. “Customer Data” means any personal data or payment information (a) provided by the Customer or its Users into the Services, or (b) that Customer authorizes RouteMaestro to collect from third-parties that is related to Customer or its Users for the provision of the Services, such as Customer Card Transaction Data and Shared Information (defined in Section 5.2). Customer Data shall be deemed to be Confidential Information of Customer. 1.7. “Fees” means any fees paid by Customer to RouteMaestro for the Services, as specified on an applicable Service Order. 1.8. “Implementation Services” means the services performed by RouteMaestro to configure and launch the Services for use by Customer and its Users, as further described in the Service Order. 1.9. “Intellectual Property Rights” means patent rights (including, without limitation, patent applications and disclosures), copyrights, trade secrets, moral rights, know-how, and any other intellectual property rights recognized in any country or jurisdiction in the world. 1.10 “M&E Services” means services provided by RouteMaestro or its Affiliates to manage meetings and events, such as estimating travel costs, booking group travel and other administrative or management services. 1.11 “RouteMaestro Expense Management Services” means services provided by RouteMaestro through the App or Site that include, at a minimum, the functionality for Users to submit expenses for reimbursement, as well as administrative functionality, such as reporting and (if applicable) corporate customer support. 1.12. “RouteMaestroPayment Services” means the services provided by RouteMaestro through the App or Site that include, at a minimum, the functionality for Customers to reimburse Users or for Users to use commercial payment cards for business expenses, as well as administrative functionality including reporting and (if applicable) corporate customer support. 1.13. “PSP” means a third-party payment service provider through which Customer agrees to receive RouteMaestro’s Payment Services. 1.14. “PSP Terms” means the agreement(s), if any, between Customer and a PSP. 1.15. “Request” is a single support request, whether addressed across one or multiple interactions (e.g., email messages, calls). For clarity, a single Trip may have more than one Request. 1.16. “Service Order” means an order for Services mutually agreed between the parties, whether agreed in writing or by clicking to agree online. 1.17. “Service(s)” means the services provided by RouteMaestro through the App or Site (which may include a combination of Booking Services, RouteMaestro Expense Management Services) as well as any separate professional services, such as Implementation Services, M&E Services and Success Services. The scope of the Services purchased by the Customer may be further described in the applicable Service Order or addendum. 1.22. “Site” means the RouteMaestro’s website through which a User (as defined below) may access the Services, currently located at https://RouteMaestro.com/. 1.23. “Software” means any RouteMaestro or third-party software used by RouteMaestro to provide the Services. 1.24. “Success Services” means the select corporate support services offered by RouteMaestro to facilitate and enhance Customer’s use of the Services. 1.25. “Trip” means the full set of travel reservations – including but not limited to air tickets, hotel rooms, car rentals, and other ancillary services, in any combination – that are purchased to enable one (1) personal or business trip. 1.26. “User” means an employee, advisor, contractor, or agent of Customer, or other individual authorized by Customer, that has: (i) been assigned a unique username-password combination by Customer to access and use the Services, or (ii) downloaded and registered through the App or the Site to access and use the Services.
Account And Implementation
2.1. Employer Account. To access the features of the Services, Customer must register for an account (the “Employer Account”) on the RouteMaestros Site or App. Customer is responsible for maintaining the confidentiality of its account access credentials, the credentials of Users, and the security of Customer’s systems and networks that it uses to access the Services. To the extent allowed by law, Customer accepts responsibility for all activities on the Employer Account and User Accounts that were authenticated through account access credentials. If Customer has reason to believe that its Employer Account is no longer secure, then it shall notify RouteMaestro as soon as possible. 2.2. Implementation Services. RouteMaestro will provide the applicable Implementation Services, as described in the Service Order, to enable Customer to use the Services. Customer will provide cooperation and assistance as described in Section 3.1.
Customer Obligations
3.1. Cooperation and Assistance. Customer shall at all times: (a) provide RouteMaestro with good faith cooperation and access to such information and personnel assistance as may be reasonably required by RouteMaestro in order to provide the Services from time to time; and (b) carry out in a timely manner all other Customer responsibilities set forth in the Agreement. 3.2. Customer Onboarding. Customer will provide complete and accurate information to RouteMaestro to establish an Employer account and, as applicable, an account with one or more PSPs for RouteMaestro Payment Services. Customer authorizes RouteMaestro to share such information and transaction data with such PSP(s). RouteMaestro will provide a secure transmission method to collect and share this information. 3.3. Material Changes. Customer must notify RouteMaestro promptly, but in any event within ten (10) business days, if there are any material changes in the information that Customer provided to RouteMaestro, including but not limited to: jurisdiction of registration, ownership structure, tax identification, financial condition, or administrative point of contact. Customer must also notify RouteMaestro immediately, but in any event within two (2) business days, if Customer becomes insolvent, makes an assignment for the benefit of creditors, ceases to do business, or if any bankruptcy, reorganization, arrangement, insolvency, liquidation proceeding, or other proceeding under any bankruptcy or other law for the relief of debtors is instituted by or against Customer. Upon RouteMaestro’s request, Customer will promptly provide updates to the information that was previously provided to RouteMaestro and other information reasonably related to the Services provided by RouteMaestro. 3.4. Marketing Support. Customer grants to RouteMaestro a non-exclusive, non-transferable (except as permitted under Section 16.7), revocable, limited right to use the Customer name, trademarks, and logos (collectively, the “Customer Marks”) in accordance with any Customer trademark and logo use guidelines that Customer provides to RouteMaestro. Any public use by RouteMaestro of the Customer Marks shall be subject to Customer’s prior consent, except that RouteMaestro may use the Customer Marks to identify Customer as a customer of RouteMaestro. All goodwill developed from such use shall be solely for the benefit of Customer. 3.5. Enforcement. Customer shall ensure that all Users comply with the Agreement, including, without limitation, with Customer’s obligations set forth in Sections 4.4, 4.5, and 4.6. Customer shall be responsible for noncompliance by Users and shall promptly notify RouteMaestro of any suspected or alleged violation of the Agreement by a User or unauthorized third party and shall cooperate with RouteMaestro with respect to RouteMaestro’s resulting investigation and any actions to enforce the Agreement. RouteMaestro may suspend or terminate any User’s access to the Services upon notice to Customer if RouteMaestro reasonably determines that such User has violated the Agreement or has otherwise violated applicable law. 3.6. Telecommunications and Internet Services. Customer’s use of the Services requires access to telecommunications and internet services. Customer is solely responsible for any telecommunications and internet services and other hardware and software required to access and use the Services. RouteMaestro or Airnet Travels is not responsible for any disruption or harm related to telecommunications and internet services, including but not limited to the response time, content to be fetched from the third party APIs. 3.7. Customer Data. Customer Data includes data derived from Customer Data but does not include non-identifiable data or metadata associated solely with the behaviors or actions of Users with the Services (“Usage Data”). Customer will retain all right, title, and interest in Customer’s Intellectual Property Rights to Customer Data. RouteMaestro may reproduce, distribute, modify, and adapt Customer’s Data for the purpose of providing the Services, including disclosing Customer Data to sub-processors to provide the Services to Customer and to Travel Providers to facilitate the purchase or provision of Travel Services by a User. RouteMaestro may use, during and after the Agreement, Usage Data for its own business purposes, such as operating and improving the Services, and developing new products and services. RouteMaestro may use, display, store, disclose or transfer Customer Data as may be required by law or legal process and RouteMaestro shall provide reasonable notice to Customer of any such disclosure. 3.8. Representations and Warranties with Respect to Customer Data. With respect to any Customer Data that Customer imports, stores, or processes through the Services and provided that RouteMaestro uses such Customer Data in compliance with the terms of the Agreement, Customer represents and warrants that: 3.8.1. It is the creator and owner of, or has the necessary licenses, rights, consents, and permissions to use and to authorize RouteMaestro (and, where applicable, Users) to collect, use and distribute Customer Data as necessary to exercise the licenses granted by Customer in the Agreement. 3.8.2. Customer’s privacy policies and practices allow Customer to provide Customer Data regarding Users to RouteMaestro, and do not prohibit or conflict with RouteMaestro’s ability to use, store, and disclose such Customer Data for the purpose of providing the Services to Customer.
RouteMaestro Services
4.1. Services. RouteMaestro will provide the Services in accordance with the Agreement, commencing on the date set forth in the Service Order (or, if no Service Order is in place, then on the date Customer begins using the Services) until the Service Order or this Agreement expires or is otherwise terminated hereunder. Customer may access and use the Services solely for its internal business purposes, and such access and use is expressly limited to the Users of Customer. 4.2. Access to Services. Access to the Services that are provided on a per User basis will be set forth in the Service Order. If Customer’s use of the Services exceeds the specified number of Users, Customer will be subject to applicable additional Fees. RouteMaestro may place reasonable restrictions on the Employer Account, such as restricting or limiting Customer’s ability to add new Users, until Customer has adequately addressed any use in excess of the rights granted hereunder. 4.3. Changes. RouteMaestro may change the Services at any time, unless such change has a negative material impact on the features available to Customer and its Users. 4.4. Restrictions. Customer shall not attempt to interfere with or disrupt the Services, Site, App, or Software or attempt to gain access to any systems or networks that connect thereto (except as required to access and use the Services). Customer shall not allow access to or use of the Services by anyone other than Users. Customer shall not: (a) copy, modify or distribute any portion of the Services, Site, App, or Software; (b) rent, lease, or provide access to the Services on a time-share or service bureau basis; (c) modify, data scrape, reverse engineer, disassemble, or decompile any portion of the Services, Site, App, or Software; (d) use the Services in order to (i) build a competitive product or services, or (ii) copy any ideas, features, functions, or graphics of the Services; (e) remove or modify any title, trademark, or copyright from the Services; (f) create derivative works based on the Services or otherwise violate RouteMaestro’s Intellectual Property Rights; or (g) transfer any of its rights hereunder (except as specified in Section 16.7). 4.5. Acceptable Use Policies. Customer shall use the Services exclusively for authorized and legal purposes, consistent with all applicable laws, regulations, and the rights of others. Customer may not use the Services in any manner that would violate the rights of any third party, including but not limited to storing or processing any third party confidential, personal, or payment information into the Services without proper lawful license or permission to do so. Customer shall not use the Services to transmit any bulk unsolicited commercial communications. Customer shall keep confidential and shall not disclose to any third parties any user identifications, account numbers, or account profiles. Customer shall be responsible for the compliance of its Users with Customer’s travel expense and payment policies, including but not limited to in-policy selection of travel options by Users, proper use of Customer’s corporate credit card(s) by Users, and proper submission and substantiation of expenses by Users for reimbursement by Customer. Customer acknowledges that the Services are not designed, intended, or authorized for use in hazardous or mission-critical circumstances or for uses requiring fail-safe performance or where failure could lead to death, personal injury, or environmental damage, and Customer shall not use the Services for such purposes or under such circumstances. 4.6. Illegal Use of Services. Customer shall not use the Services in any manner that would violate applicable laws. RouteMaestro may immediately terminate this Agreement or applicable Service Order, suspend Customer’s access to the Services and/or suspend or cancel any booking if (i) RouteMaestro determines in its sole discretion that the Services are being used fraudulently, for criminal purposes, or in violation of any applicable law or regulation, or (ii) a governmental, legal, or other law enforcement authority requires or instructs RouteMaestro to do so. 4.7. Data Maintenance and Backup. The RouteMaestro Services are not intended to be a data warehouse or data back-up solution. While full restoration may not be possible in the event of loss or corruption of Customer Data, RouteMaestro shall use its commercially reasonable efforts to restore any lost or corrupted Customer Data from its latest backup.
Booking Services
5.1. Algorithm. The Booking Services make use of certain proprietary algorithms (collectively, the “Algorithm”) that take into account factors such as Customer policy, User profiles and behavior, current market conditions, and other relevant factors to determine dynamic travel policy limits, market price, Price to Beat, Rewards availability and amounts, sorting of Travel Services results, availability of special products and discounts, or other features. The Algorithm does not determine or affect the price of any Travel Services. Customer acknowledges that the Algorithm is a dynamic feature of the Booking Services and may display different results in connection with different Users, locations, travel dates, and other search and profile elements. 5.2. Travel Services. Through the Booking Services, Customer and its Users may receive services (“Travel Services”) from third-party providers of travel and related services, such as airlines, hotel operators, rail companies, travel inventory aggregators, travel networks and agencies, and car rental agencies (“Travel Provider(s)”). In order to facilitate the purchase of Travel Services by a User, Customer and the User authorize RouteMaestro to submit certain information, including the name and other personal information of the User and the applicable payment information (collectively, the “Shared Information”), to the Travel Provider to the extent required by the Travel Provider. As an example and by way of illustration only: to facilitate a User’s purchase of an airline ticket, RouteMaestro may provide the User’s name, other identifying information, and payment information to the Travel Provider (the airline). 5.2.1. RouteMaestro is not responsible for the provision of Travel Services and does not guarantee the correctness of any material, information, or results made available to Customer by or from Travel Providers, and the presentation of travel inventory through the Booking Services does not constitute a binding contract offer by RouteMaestro or the respective Travel Provider. Customer acknowledges and agrees that (i) the purchase of Travel Services may be subject to the terms and conditions, agreements (such as contract of carriage), and privacy and security policies of the specific Travel Provider selected by the User, and (ii) the use of Travel Services will be subject to Customer’s and Users’ compliance with applicable law, including US export and sanctions laws and regulations . Customer and its Users shall be solely responsible for, and assume all risk arising from, the selection, use, and receipt of any Travel Service. Customer shall be responsible for the accuracy of all Shared Information it provides to RouteMaestro, provided that RouteMaestro takes reasonable measures to ensure the accuracy of information and data it transmits between the User and the Travel Provider in a booking transaction. 5.2.2. RouteMaestro takes commercially reasonable measures to check the accuracy of the information and description of the Travel Services displayed on the Booking Services (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.); however, RouteMaestro does not guarantee the accuracy or completeness of such information, as provided by Travel Providers. RouteMaestro will not be liable for any errors or other inaccuracies relating to the Travel Services except to the extent such errors are caused by or introduced by an act or omission of RouteMaestro. RouteMaestro expressly reserves the right to correct any pricing errors on the Booking Services and/or pending reservations made under an incorrect price. 5.2.3. RouteMaestro will not be liable for the performance of any Travel Service, any loss or injury to any User resulting from a Travel Service, or any unauthorized use, disclosure, or misuse of any Shared Information by a Travel Provider. 5.3. Travel Risk. By offering reservations for Travel Services via the Booking Services, RouteMaestro does not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations. The Travel Providers are not agents, subcontractors, or employees of RouteMaestro. RouteMaestro disclaims all liability relating to the actions or inactions of Travel Providers or to any Travel Services, including any actions or inactions that result in any personal injuries, death, property damage, or other damages to Customer or a User. RouteMaestro has no liability to Customer or its Users and will make no refund in the event that any delay, cancellation, overbooking, strike, Force Majeure Event, or other cause impacts any Travel Services.
Payment Services
If Customer elects, in its sole discretion, to purchase any RouteMaestros Payment Services, the terms in this Section 6 will apply (except as noted in Section 6.6 below) 6.1. Spend Limit(s) and Adjustments. Customer’s account for RouteMaestro’s Payment Services will be subject to a limit on the amount it may spend ("Spend Limit"), which RouteMaestro will set in its sole discretion. Customer may have a separate Spend Limit for each currency. Customer’s initial Spend Limit is indicated in the applicable Service Order or a notice provided after RouteMaestro’s evaluates Customer’s application to receive Services. RouteMaestro may adjust any Customer Spend Limit in its sole and absolute discretion, with written notice to Customer. Customer will promptly provide accurate information regarding its financial condition upon RouteMaestro’s request. Customer may request, in writing, an increase in any Spend Limit, which RouteMaestro may accept or decline in its sole and reasonable discretion. RouteMaestro may suspend providing the RouteMaestro Payment Services if and when (i) Customer reaches any Spend Limit, or (ii) RouteMaestro debits from Customer’s Reserve Amount, if applicable. 6.2. Reserve Amount. RouteMaestro may require Customer to provide a designated sum to RouteMaestro as a cash-secured deposit (the “Reserve Amount”) before the full Spend Limit is available to Customer. Charges are not debited against the Reserve Amount unless Customer becomes delinquent in its payments to RouteMaestro. Upon written instruction by RouteMaestro, Customer shall send the Reserve Amount to a RouteMaestro or Airnet Travels & Cargo Pvt Ltd account used for customer deposits. Upon termination of the Agreement or termination of the Route Maestro’s Payment Services, and no later than ten (10) business days after all outstanding Charges have been paid, the Reserve Amount will be returned to Customer, to an account designated in writing by Customer. 6.3. Customer Charges. Customer is responsible for all charges to the Cards and all other payments made via the RouteMaestro’s Payment Services (the "Charges"), and Customer will establish and maintain controls designed to ensure that the Cards are only used for bona fide Customer purposes All Charges must be for business purposes, and not for personal, family or household purposes. As part of onboarding, Customer will provide its bank account information to RouteMaestro for purposes of payment. Customer agrees that RouteMaestro may save such bank account information and that payments for Charges shall be made in accordance with the payment method indicated on the applicable Service Order and with this Section 6. Charges made in a currency other than the issuing currency of the card, may incur additional Fees, as specified on a Service Order or Addendum. 6.4. Disputes. If Customer disputes a Charge, it should first attempt to resolve that dispute with the merchant that initiated the Charge. If Customer and the merchant are unable to resolve the dispute, Customer may submit a chargeback of the Charge through its RouteMaestro’s account. Customer acknowledges that chargebacks are subject to the card network rules, card networks' procedures for resolving chargebacks may require Customer to provide details or documentation regarding the disputed Charge, and Customer may not be able to successfully chargeback a Charge. 6.5. Invoicing and Payment. Each month, RouteMaestro shall provide a statement to Customer listing the Charges incurred during the prior month. Customer consents to electronic notification and distribution of statements, and RouteMaestro shall send Customer an email notification that provides Customer with access to each monthly statement. Payment terms for all Charges are set forth in the applicable Service Order. All Charges will be paid by bank transfer, in the currency indicated in the applicable Service Order. 6.6. Suspension of RouteMaestro’s Payment Services. RouteMaestro may suspend or terminate Customer’s access to RouteMaestro’s Payment Services at any time and for any reason without prior notice. Any Charges or other Customer payment obligations that precede termination of RouteMaestro Payment Services for any reason will survive such termination.
Payments, Taxes, Rights To Dispute Payments
7.1. Payment of Fees. Customer shall pay the Fees as set forth by RouteMaestro in accordance with this Agreement, using the method described therein or as selected by Customer on the RouteMaestro’s Site (if applicable). Customer is responsible for maintaining complete and accurate billing and contact information and notifying RouteMaestro of any changes to such information. 7.2. Payment by Bank Transfer. Where Customer makes any payment by bank transfer (as will be indicated in the Service Order), Customer shall maintain sufficient funds or credit in its designated account(s) to cover and timely make such payments, and shall direct its financial institution to authorize such payments. Customer shall reimburse RouteMaestro for any bank charges incurred by RouteMaestro if a payment is denied due to insufficient funds. The parties shall follow the process required for each payment method. For example: 7.2.1. For payments made by customer-initiated bank transfer (“Credit Transactions”), RouteMaestro shall provide an invoice to Customer in advance of the payment due date and Customer shall initiate payment to RouteMaestro from its bank account to cover the payment due, on or before the due date. 7.2.2. For payments made by RouteMaestro-initiated bank transfer (“Auto Debit”), RouteMaestro shall provide an invoice to Customer in advance of the payment due date and RouteMaestro will then initiate a debit transaction on the designated account on the payment due date. Customer’s selection of Auto Debit constitutes Customer’s authorization for RouteMaestro to initiate such debit transactions. RouteMaestro may draw or transmit funds to its own order for any payments. 7.3. Management Fee. For certain services or features, RouteMaestro’s preferred payment method is Auto Debit. Customer may, however, elect to use Credit Transactions or another payment method for such payments; provided, however, that RouteMaestro will charge a service fee (the “Management Fee”). Any such Management Fee will be specified in the Service Order and will be payable using the same payment method, and on the same payment terms, as the underlying payment amount. 7.4. Taxes. Fees are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including, without limitation, VAT) (collectively, “Taxes”). Customer shall be responsible for payment of all Taxes associated with its purchase of Services and any related interest and/or penalties resulting from any Fees, other than any taxes based on RouteMaestro’s net income, property, or employees. If RouteMaestro is legally required to collect and remit Taxes which the Customer is responsible for, RouteMaestro will state such Taxes separately on an invoice and Customer shall pay the Taxes to RouteMaestro unless Customer provides RouteMaestro with a valid tax exemption certificate with order. If RouteMaestro is not legally required to collect and remit Taxes which the Customer is responsible for, there will be no Taxes stated on the invoice, and Customer shall self-assess and remit all taxes to the appropriate governing authority. For all non-USA based transactions, the Customer shall self-assess any related Taxes, including but not limited to VAT and GST. Customer is responsible for all withholding tax: Taxes will not be deducted from Customer payments to RouteMaestro, except as required by applicable law, in which case Customer shall increase the amount payable as necessary so that, after making all required deductions and withholdings, RouteMaestro will receive and retain an amount equal to the amount RouteMaestro would have received had no such deduction or withholding been made. Upon RouteMaestro’s request, Customer will provide proof of withholding tax remittance to the applicable tax authority. Both parties agree to apply any applicable tax treaty and provide the necessary documentation for application of such treaty, where applicable, to reduce the withholding tax. With respect to Taxes charged on or applicable to the purchase or sale of Travel Services, RouteMaestro shall reflect such Taxes in invoices and/or in the reporting available to Customer on the RouteMaestro Site, and Customer shall be responsible for the payment of all such Taxes. 7.5. Local Currency. All Fees will be billed and charged in INR unless otherwise stated in the Service Order. Trip Fees will be invoiced in the currency indicated on the applicable Service Order. Any currency conversion required for Trip Fees will be undertaken at the time of the purchase, at the exchange rate applicable at that time. To the extent a currency conversion is required for Fees that are invoiced to Customer, the conversion will be undertaken at the last day of the invoice period, at the exchange rate applicable at that time. 7.6. Late Payments. If RouteMaestro is unable to obtain payment of any Fees or Charges via the payment information on file or if payment of Fees or Charges is otherwise overdue, RouteMaestro may, in its discretion: (i) apply interest on past due amounts at the rate of one and one half percent (1.5%) per month, but in no event greater than the highest rate of interest allowed by law, calculated from the date such amount was due until the date that payment is received by RouteMaestro; (ii) debit from Customer’s Reserve Amount, if applicable; and/or (iii) suspend Customer’s access to the Services if Fees or Charges remain overdue after reasonable notice (no less than fourteen (14) days for Fees; no less than three (3) days for Charges) is provided to Customer. Except as otherwise set forth in an applicable Service Order, Fees and Charges are non-refundable. 7.7. Disputed Fees or Charges. RouteMaestro shall not pursue its rights under Section 8.6 with respect to Fees or Charges that are under a reasonable, good faith dispute which Customer is cooperating diligently to resolve. Customer may dispute any Fees or Charges by contacting ar@RouteMaestro.com within thirty (30) days after the Fees or Charge are invoiced or are posted to Customer’s account (as applicable). RouteMaestrp will review the dispute and address the disputed item(s) in its reasonable discretion. Fees and Charges not disputed within the thirty-day period shall be deemed to have been agreed to by Customer.
Ownership
8.1. RouteMaestro’s Property. As between RouteMaestro and Customer, the Services, Site, App, and Software (and all copies of the Software), and all Intellectual Property Rights therein or relating thereto, are and shall remain the exclusive property of RouteMaestro or its third-party licensors, including visual interfaces, graphics, design, compilations, computer code (both source code and object code), and all other elements of the Services, Site, App, and Software. RouteMaestro reserves all rights to the foregoing not expressly granted in the Agreement. 8.2. Customer Feedback. If Customer or its Users submit suggestions, ideas, comments, or questions containing product feedback about or posted through the Services (“Feedback”), Customer grants RouteMaestro and its Affiliates a worldwide, non-exclusive, royalty-free, perpetual, and irrevocable right to use (and full right to sublicense), reproduce, modify, adapt, publish, translate, create derivative works from, distribute, transmit, and display such Feedback in any form. For clarity, Feedback shall not contain Customer Confidential Information, including Customer Data, and shall not reference or identify Customer or its Users. Customer shall have no intellectual property right in the Services as a result of RouteMaestro’s incorporation of Feedback into the Services.
Confidentiality And Security
9.1. Confidentiality Obligations. During the Term of the Agreement, neither party shall make the other’s Confidential Information available to any third party or use the other’s Confidential Information for any purposes other than exercising its rights and performing its obligations under the Agreement. Neither party shall disclose Confidential Information except to such party’s advisors, accountants, attorneys, investors (and prospective investors), and prospective acquirers that have a reasonable need to know such information, provided that any such third parties shall, before they may access such information, either (a) execute a binding agreement to keep such information confidential or (b) be subject to a professional obligation to maintain the confidentiality of such information. Each party shall take all reasonable steps to ensure that the other’s Confidential Information is not disclosed or distributed by its employees or agents in violation of the terms of the Agreement, but in no event will either party use less effort to protect the Confidential Information of the other party than it uses to protect its own Confidential Information of like importance. Each party will ensure that any agents or subcontractors that are permitted to access any of the other’s Confidential Information are legally bound to comply with the obligations set forth herein. Notwithstanding the foregoing, Confidential Information may be disclosed as required by any governmental agency, provided that before disclosing such information the receiving party must provide (to the extent permitted by applicable law) the disclosing party with sufficient advance notice of the agency’s request for the information to provide the disclosing party an opportunity to exercise any rights it may have to challenge or limit the agency’s authority to receive such Confidential Information. 9.2. Post-Termination Obligations. The receiving party’s obligations to guard the disclosing party’s Confidential Information will survive for a period of five (5) years after expiration or termination of the Agreement, except that personal information within a party’s reasonable control shall be kept confidential in perpetuity until such personal information is returned or deleted. Personal information may be deleted through obfuscation. The receiving party may retain an archival copy of the Confidential Information to the extent necessary to comply with applicable law or archival policies, provided that such retained Confidential Information shall remain subject to all confidentiality obligations under the Agreement. 9.3. Security Obligations. RouteMaestro shall (i) maintain appropriate information security practices for RouteMaestro’s systems used to provide Services, including reasonable security procedures and practices appropriate to the nature of the information, to prevent unauthorized access to, or use or disclosure of, any Customer Data (a “Security Incident”), and (ii) comply with all privacy and data security laws and regulations applicable to RouteMaestro. RouteMaestro shall promptly notify Customer of any confirmed Security Incident that has impacted Customer Data, investigate, and remediate any such Security Incident. RouteMaestro shall have no responsibility to pay Breach Costs related to a Security Incident to the extent such costs are due to the negligence, willful misconduct, or fraud by Customer or its Users.
Warranty And Disclaimer
10.1. Warranty for Services. RouteMaestro warrants that it shall provide the Services in a professional and workmanlike manner, in material compliance with the terms of this Agreement, applicable industry standards, and all applicable laws. 10.2. Customer Use and Data. RouteMaestro shall have no liability for any claims, losses, or damage caused by errors or omissions in any information provided to RouteMaestro by third-parties, Customer, or by any User in connection with the Services. RouteMaestro is under no obligation to edit or control Customer Data that Customer imports to the Services. RouteMaestro may, at any time without prior notice, remove any Customer Data that violates the Agreement or applicable law, or which violates the rights of a third party or RouteMaestro. RouteMaestro shall have no liability for any acts taken by Customer or a User in violation of the Acceptable Use Policies described in Section 4.5, including but not limited to a User’s misuse of Customer’s corporate credit card or violation of Customer’s travel and expense policies. 10.3. General Disclaimer. Except as expressly provided in Section 11.1, RouteMaestro makes no representations or warranties of any kind whatsoever, express or implied, in connection with the Agreement or the Services. Without limiting the foregoing, except as expressly provided in Section 11.1, RouteMaestro disclaims any warranty that the Services will be error free or uninterrupted or that all errors will be corrected. RouteMaestro further disclaims any and all warranties with respect to the Services as to merchantability, accuracy of any information provided, fitness for a particular purpose, or non-infringement. RouteMaestro further disclaims any and all warranties arising from the course of dealing or usage of trade. No advice or information, including but not limited to tax advice and reporting responsibilities, whether oral or written, obtained from RouteMaestro or elsewhere shall create any warranty not expressly stated in the Agreement. In jurisdictions that by law do not allow the exclusion of certain warranties in certain circumstances, the disclaimers in this Section 11.3 and elsewhere in the Agreement shall be construed to comply with such applicable law.
Term And Termination
11.1. Term. The term of the Agreement shall be as set forth in the applicable Service Order (“Term”). The Agreement shall commence on the date set forth in the Service Order (or, if no Service Order is in place, then on the date that RouteMaestro notifies Customer that it has approved Customer to begin using the Services) and shall continue until it expires or is earlier terminated as provided in the Agreement. Commencement of the Services shall be determined by the Parties and included in the applicable Service Order. Except as otherwise specified in the applicable Service Order, the Term shall automatically renew for additional periods equal to the expiring Term unless either party gives the other notice of non-renewal at least thirty (30) days before the end of the expiring Term. RouteMaestro reserves the right to increase any Fees upon automatic renewal, provided the increase is not more than five percent (5%) per annum. 11.2. Termination for Cause. If either party commits a material breach of its obligations in the Agreement or any Service Order (including payment obligations), the non-defaulting party may give written notice to the defaulting party specifying the nature of the default, and if such default is not remedied, or substantial efforts are not made to remedy such default, within thirty (30) days from the receipt of such notice, then the non-defaulting party shall have the right to immediately terminate the Agreement or the Service Order by written notice. If the breach relates solely to one Service Order or Service, then only that Service Order or Service may be terminated in accordance with the terms herein and the other Service Orders and the Agreement shall continue in full force and effect. In the event that Customer terminates in accordance with the Agreement, Customer shall be entitled to a pro-rated refund of unused, prepaid Fees as of the date of termination. 11.3. Termination for Insolvency. Notwithstanding anything set forth above, either party may terminate the Agreement immediately by providing written notice to the other party in the event the other party becomes insolvent, makes an assignment for the benefit of creditors, ceases to do business, or if any bankruptcy, reorganization, arrangement, insolvency, liquidation proceeding, or other proceeding under any bankruptcy or other law for the relief of debtors is instituted by or against such party. 11.4. Rights and Obligations Upon Expiration or Termination. In no event shall any termination or expiration relieve Customer of the obligation to pay any undisputed Fees or Charges payable to RouteMaestro for the period prior to the effective date of termination or expiration. Provided RouteMaestro is not terminating for cause under Section 12.2 and upon Customer’s request, RouteMaestro will reasonably cooperate with Customer in a wind-down of Services prior to termination of a Service or of the Agreement. Customer shall be responsible for downloading any Customer Data and/or reporting available within the Services prior to the date of expiration or termination. Upon expiration or termination of the Agreement, (i) Customer’s and Users’ right to access and use the Services shall immediately terminate, (ii) Customer and its Users shall immediately cease all use of the Services, (iii) RouteMaestro shall cease use of the Customer Marks within a reasonable time, and (iv) each party shall delete or return, and make no further use of, any Confidential Information, materials, or other items (and all copies thereof) belonging to the other party, in accordance with Section 10. 11.5. Survival. Upon termination, any provision which, by its nature or express terms should survive, will survive, including, specifically, Sections 9 (Ownership), 10 (Confidentiality and Security), 13 (Indemnification), 14 (Limitation of Liability), 15 (Governing Law; Disputes), 16 (General).
Indemnification
12.1 Indemnification by Customer. Customer shall indemnify RouteMaestro & Airnet Travels, its Affiliates, officers, directors and employees, from and against any liabilities, losses, damages and expenses, including court costs and reasonable attorneys’ fees, associated with any claim by a third party (i) to the extent arising out of Customer’s or any User’s use of the Services in a manner that violates Sections 4.4, 4.5, or 4.6; (ii) alleging that any Customer Data, as used in the Services, violates a third party’s privacy rights (except to the extent such damages are caused by RouteMaestro’s failure to guard the privacy and security of Customer Data); (iii) arising out of Customer’s gross negligence, willful misconduct, or fraud; or (iv) arising out of Customer’s breach of a PSP Agreement, if applicable. Customer’s obligations under this Section 13.1 are contingent upon RouteMaestro providing Customer with prompt written notice of such claim. RouteMaestro may not settle any claim to which it is seeking or is entitled to indemnification in a manner that would result in an admission of any wrongdoing by Customer, without Customer’s prior written approval. 12.2 Indemnification by RouteMaestro. RouteMaestro shall indemnify Customer, its officers, directors and employees, from and against any liabilities, losses, damages and expenses, including court costs and reasonable attorneys’ fees, associated with any third party’s claim that (i) the Services or Customer’s authorized use of Services infringes or misappropriate the Intellectual Property Rights of any third party; (ii) arises out of RouteMaestro’s gross negligence, willful misconduct, or fraud; or (iii) arises out of RouteMaestro’s breach of its agreements with a PSP, if applicable. RouteMaestro’s obligations under this Section 13.2 are contingent upon (a) Customer providing RouteMaestro with prompt written notice of such claim; (b) Customer providing reasonable cooperation to RouteMaestro, at RouteMaestro’s expense, in the defense and settlement of such claim; and (c) with respect to a claim described in Section 13.2(i) above, RouteMaestro having sole authority to defend or settle such claim. RouteMaestro shall have no liability under this Section 13.2 to the extent that any claims described herein are based on use of the Services in a manner that violates: (1) the Agreement; or (2) instructions provided to Customer by RouteMaestro, so long as they are reasonable and consistent with the terms of the Agreement. 12.3 Infringement Claim Remedies. With respect to claims described in subsection 13.2(i), in the event that RouteMaestro’s right to provide the Services is enjoined or in RouteMaestro’s reasonable opinion is likely to be enjoined, RouteMaestro may obtain the right to continue providing the Services, replace or modify the Services so that they become non-infringing, or, if such remedies are not reasonably available, terminate the Agreement without liability to Customer and provide a pro rata refund of any Fees prepaid and unused upon such termination. Sections 13.2 and 13.3 state the entire obligation of RouteMaestro and its licensors with respect to any alleged or actual infringement or misappropriation of third-party Intellectual Property Rights by the Services.
Limitation Of Liability
13.1 Consequential Damages Waiver. In no event shall either party be liable to the other party for any incidental, special, exemplary or consequential damages, including loss of income, data, profits, revenue or business interruption, or cost of substitute services, or other economic loss, whether or not such party has been advised of the possibility of such damages, and whether any claim for recovery is based on theories of contract, warranty, tort (including negligence and strict liability) or otherwise. 13.2 Limitation of Liability. Except for (i) Customer’s obligation to pay Fees and Charges, and (ii) as provided in Section 14.3, each party’s aggregate liability to the other party in connection with the Agreement shall not exceed the total Fees paid or payable by Customer in the twelve-month period preceding the claim or action, regardless of the form or theory of the claim or action. If the Agreement has been in effect for less than 12 months, the actual total Fees paid or payable shall be annualized. 13.3 Exceptions. The limitation of liability in Section 14.2 shall not apply to (i) RouteMaestro’s obligation to pay Breach Costs (as defined in Section 10.3); (ii) either party’s indemnification obligations as provided in Section 13; or (iii) either party’s breach of confidentiality obligations under Sections 10.1 and 10.2 (collectively, “Excluded Damages”). With respect to Excluded Damages, in no event shall either party’s aggregate liability to the other party exceed five (5) times the total Fees paid or payable in the twelve-month period preceding the claim or action, regardless of the form or theory of the claim or action. If the Agreement has been in effect for less than 12 months, the actual total Fees paid or payable shall be annualized.
Governing Law,Disputes
14.1 Governing Law. The Agreement and all matters arising out of or relating to the Agreement shall be governed by the laws of the State of Punjab, India without regard to its conflict of law provisions. 14.2 Informal Resolution. Before filing a claim, each party agrees to try to resolve the dispute by contacting the other party through reasonable means and providing notice of the dispute. Both parties will use good faith efforts to attempt to reach a resolution. If a dispute is not resolved within thirty (30) days of notice, either party may bring a formal proceeding. 14.3 Agreement to Arbitrate. RouteMaster and Customer agree to resolve any claims relating to the Agreement through final and binding arbitration, except as set forth below. The Courts Of Ludhiana will administer the arbitration under its Commercial Arbitration Rules. The arbitration will be held in Ludhiana, Punjab. 14.4 Equitable Relief. Each party acknowledges that a breach by the other party of any confidentiality or Intellectual Property Rights provisions of the Agreement may cause the non-breaching party irreparable damage, for which the award of damages would not be adequate compensation. Consequently, the non-breaching party may institute an action to enjoin the breaching party from any and all acts in violation of those provisions, which remedy shall be cumulative and not exclusive, and a party may seek the entry of an injunction enjoining any breach or threatened breach of those provisions, in addition to any other relief to which the non-breaching party may be entitled at law or in equity.
General
15.1 Waiver. The waiver by either party of any default or breach of the Agreement shall not constitute a waiver of any other or subsequent default or breach. 15.2 Notices. Any notices provided by RouteMaestro under the Agreement will be given (i) via email; or (ii) by posting to the Services. Notices provided to RouteMaestro will be sent to legal@RouteMaestro.com. For notices provided by RouteMaestro via email, the recipient shall be the address provided by Customer in the applicable Service Order, and the date of receipt will be the date on which such notice is transmitted. 15.3 Severability. If any provision of the Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. 15.4 Force Majeure. Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for the payment of money) on account of events beyond the reasonable control of such party, which may include without limitation denial-of-service attacks, strikes (except by its own employees), shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, labor conditions, earthquakes, and material shortages (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the non-performing party will be excused from any further performance of its obligations affected by the Force Majeure Event for so long as the event continues and such party continues to use commercially reasonable efforts to resume performance. 15.6 Relationship Between the Parties; No Third Parties. Nothing in the Agreement shall be construed to create a partnership, joint venture or agency relationship between the parties. Neither party will have the power to bind the other or to incur obligations on the other’s behalf without such other party’s prior written consent. The Agreement is for the sole benefit of the signatories and is not intended to benefit any third party. Only the parties may enforce the Agreement. 15.7 Assignment/Successors. Neither party may assign or transfer the Agreement, in whole or in part, without the other party’s prior written consent except to its Affiliate or in the event of a Change of Control (as defined below). Any attempted assignment or transfer in violation of this Section 16.7 will be null and void. “Change of Control” means, with respect to a party (a) the direct or indirect acquisition of either (i) the majority of voting stock of such party; or (ii) all or substantially all of the assets of such party, by another entity in a single transaction or a series of transactions; or (b) the merger of such party with another entity. Subject to the foregoing, the Agreement shall insure to the benefit of the successors and permitted assigns. 15.8 Authority to Bind. The person entering into these Terms on behalf of Customer represents and warrants that they have sufficient legal authority to enter into this binding agreement on behalf of Customer. 15.9 Entire Agreement; Translated Versions. The Agreement, together with any Service Orders or addenda or other attached or referenced documents, constitutes the complete and exclusive agreement between the parties concerning its subject matter and supersedes all prior or contemporaneous agreements or understandings, written or oral, concerning the subject matter of the Agreement. The Agreement is binding in the English language only. The English language version of the Agreement shall control in the event of a conflict or inconsistency with any translated version. Any version of the Agreement in any other language is for convenience only.